General Terms & Conditions
- Advanced deposit payment will be charged at time of reservation.
- All reservations must be guaranteed with a valid credit card
- For security reasons, the same credit card used to secure the booking must be presented at check-in. The name on the credit card used to secure the booking must also match the name of the person checking in. If you are booking for someone else, please contact the hotel reservation directly before making the booking.
- We reserve the right to cancel or modify reservations where it appears that a guest has engaged in fraudulent, inappropriate activity, or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
- Amendment or Cancellation must be made in written notice to provided email or contact form in the website.
- Rates are charged in Thai Baht. Therefore, the amount shown on monthly statement in other currencies sent to you by the respective credit card company might be slightly different from our quoted price due to exchange rate variations.
Please read before arrival :
- Check-in time : 3 pm
- Check-out time : 12pm
Late Checkout :
- Late Checkout is Available until 18.00 hours, 50% of the nightly charge. After 18.00 hours, 1 night charge.
Credit Card & Security Deposit :
- For security, the same credit card used to make the booking must be presented at check-in. The name on credit card must match the name of the person checking in. If you are booking for someone else, please contact Reservations before making a booking in order to arrange a bank transfer.
- We require a refundable security deposit of THB 3,000 per room upon arrival. The required deposit may be placed in cash or on credit card at check-in and is fully refundable at check-out if there is no damage to the property.
General Room Policy & Info :
- Pets are not allowed
- Our room bathrooms are not wheelchair accessible
- Rates and offers can be changed instantaneously by the hotel without notice.
Children, Adults, and Extra Bed Policies :
1. Infant below the age of 3.99:
- Free of charge with free hotel buffet breakfast. Kid’s menu is also available, charge apply per hotel restaurant menu.
- Complimentary baby cot is available upon request subject to availability on first come-first serve basis. Please request a baby cot ahead of time.
2. Child between the age of 04-12.99 years old:
- Child with Extra Bed, charge THB 500. This rate includes breakfast and extra bed and beddings.
- Child Sharing Bed, charge THB 375. This rate includes breakfast and sharing of any existing beds and beddings.
- Kid’s menu is also available, charge apply per hotel restaurant menu.
3. Adult aged 13 years and above:
- An extra charge of THB 1,000 per adult per night with free hotel buffet breakfast is compulsory if the # of Adults to stay exceeds the rooms capacity. This rate includes breakfast and extra bed and beddings.
Phuket airport transfer - Book direct policy :
Save at least 1500THB on airport transfer to our hotel when you choose to book directly on our official hotel website! See our conditions below:
- Free 1-way Phuket airport transfer to our hotel for bookings of minimum 5-nights stay, applicable for any stay period (You save around 1500THB)
- Free round-trip Phuket airport transfer to our hotel for bookings of minimum 10-nights stay, applicable for any stay period (you save around 3000THB).
- Airport Transfer benefits cannot be stacked
No Guaranteed Sea View :
Due to the abundance of palm trees and orientation of our buildings, we cannot guarantee a perfect sea view in all rooms. We advise you to request in your booking, and we will try our best to arrange per our availability.
Disparity between pictures and rooms :
We do regular preventive maintenance to retouch and improve existing rooms. You may find a room with slightly different appearances than the ones you found online. Our gradual maintenance project is ongoing, and they are done small zone by zone (not more than 9 at any given time) to avoid disrupting in-house guests.
Little garden critters :
As a true garden resort, you may come across some friendly animals such as lizards and small insects in our resort grounds.